Ordering FAQ’s

If you have a question about shopping online at RawCraft.co.za, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding RawCraft, please CONTACT US.

How do I Register?

Registering with us will make your online visits to RawCraft.co.za much quicker and easier. Firstly you will need to add the items you would like to purchase to your basket. Once these items have been added click ‘VIEW CART’ and proceed to ‘CHECKOUT’. You will be asked to enter your email address as a new customer to continue your purchase. Please enter your delivery and billing details here. At the bottom of the page you will be given the option to ‘Create an Account’. Your email address should already be added, you just need to add a password before placing your order. Now you will have an account for the next time you wish to place an order with us.

How do I log in to my account?

To log in to your account click on ‘MY ACCOUNT’ or Login at the top left corner of the page. This will take you to a page where you can enter your email address or username and password. When entered correctly you will be logged into your account.

Logging in makes placing an order even faster and easier than usual, as your delivery details will already be filled in. While logged-in, you can change any of these details as well as any other addresses or details you may have entered previously.

Forgotten your Password?

If you’ve forgotten your password, click ‘Your Account’ at the top right corner of the page – There you will be able to fill out the forgotten password field with your email address and an email will be sent to you.

Alternatively, contact a member of our Customer Services team who will be able to help. See Contact Us for details.

Are my details secure?

Shopping on RawCraft is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, RawCraft.co.za will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on RawCraft.co.za. See our Security Page for more information on how to make your online shopping secure.

How can I view and update my account details?

Once you’ve registered with RawCraft.co.za, you can login to your account at any time to view and update the personal details you have saved. Here you can change/update:

  • Your name, email address and phone number under ‘Account Details’
  • Password under ‘Account Details’,
  • Billing information – Card details and Billing address under ‘Payment’
  • Delivery information under ‘Delivery Address’.

Take advantage of joining the RawCraft Club:

If you’re a regular craft addict, then by joining the RawCraft Club, for a small subscription every month, you have the benefit of the following:

  1. 15% discount on all orders:
    RawCraft Club members automatically get a massive 15% off all items in the shop. The more you buy, the more you save!
  2. Monthly free gifts – Club members just pay postage:
    Every month all Club Members will be given a selection of FREE GIFTS – all you have to do is pop this in your shopping cart, select and pay for your shipping method and we’ll send it off immediately. We will remind you that your gifts are waiting for you to claim them – just in case this slips your mind!
  3. Monthly Newsletter featuring downloads, projects, news and more…
    Included in our monthly reminder for you to choose and claim your free gift, is a jam-packed newsletter filled with exciting patterns, product news and projects.
  4. Access to more patterns and information in the members’ area
    Club Members also have free and full access to ALL the patterns in the PATTERN LIBRARY. Regular visitors unfortunately either cannot view selected patterns, or will need to pay a small fee for download.
  5. Savings and special promotions for club members only:
    Every month we’ll also be organising special prices and extra discounts on selected items (these specials will ONLY be available to members).
  6. More reward points than a regular customer:
    Reward points are allocated to you along with every item you purchase. By joining the club, you receive and extra 50% more points than a regular customer. These loyalty points can be collected and later redeemed against your purchases.

Join Club RawCraft